The Power of Cross-Channel Campaign Orchestration

The Power of Cross-Channel Campaign Orchestration

How can organizations streamline their campaign management with Adobe Campaign Manager?

To support clients throughout their journey, Autowoven provides dedicated account management. It is a known fact that well run marketing campaigns lead to better sales and conversion. They can also be instrumental in transforming the perception of a brand. Managing campaigns across multiple channels with multiple stakeholders is not a trivial task. A succesfful marketing campaign management requires planning, execution, tracking, analyzing and optimizing. Above all, it requires a product like Adobe Campaign Manager and a successful implementation partner like Autowoven. Adobe Campaign Manager Classic & Standard Implementation A leading auto-manufacturer was in the midst of a digital transformation initiative that involved revamping their customer messaging platform. Autowoven worked with the company to provide Adobe product guidance and technical architecture. Specifically, Autowoven integrated Adobe Campaign with their existing Hadoop data-lake system to extract customer profiles. Email and Text message templates were developed in AEM and an integration was developed with Adobe Campaign. Campaign workflows were developed for several promotional offers that integrated with their CRM and email delivery systems.. This personalized service ensures that clients have a direct line of communication with experienced professionals who understand their specific needs and challenges. Adobe Campaign Manager Classic & Standard Implementation . Regular check-ins and strategy sessions help maintain alignment and encourage ongoing collaboration, enabling clients to maximize their investment in Adobe Campaign Manager.

AEM Sites Accessibility Automation: This tool ensures that email campaign messaging complies with ADA standards, saving time and reducing the need for costly revisions during the compliance review process.

Another critical component of effective campaign management is A/B testing, which Autowoven incorporates as a standard practice in its strategies. By testing different variations of email subject lines, content, and send times, organizations can gather data on what resonates most with their audience. This iterative approach allows businesses to continuously refine their marketing tactics, leading to higher engagement rates and better overall performance.

Autowoven utilizes Adobe Campaign Manager's robust reporting capabilities to generate comprehensive analytics dashboards. These dashboards provide real-time visibility into campaign performance, enabling marketers to track engagement and conversions as they happen. The ability to visualize data through intuitive reports allows teams to quickly identify trends, optimize ongoing campaigns, and adjust strategies based on performance metrics. This agility in responding to data insights is a crucial component of successful marketing operations in today's fast-paced environment.

Autowoven's collaboration with a leading auto manufacturer exemplifies the successful implementation of Adobe Campaign Manager. The manufacturer was undergoing a digital transformation to enhance its customer messaging platform. Autowoven's role involved providing expert guidance on Adobe products and technical architecture. A significant achievement was integrating Adobe Campaign with the company's existing Hadoop data lake system, enabling the extraction of customer profiles. Additionally, email and text message templates were crafted using Adobe Experience Manager (AEM), and workflows for various promotional offers were developed, integrating seamlessly with the manufacturer's CRM and email delivery systems.

The importance of personalization in marketing cannot be overstated. Autowoven helps clients harness the power of data-driven insights to deliver tailored experiences that resonate with individual preferences and behaviors. By analyzing customer interactions and segmenting audiences based on specific criteria, marketers can create highly relevant content that speaks directly to their target demographics. This level of personalization drives engagement and significantly improves conversion rates, as customers are more likely to respond positively to messages that align with their interests.

It is a known fact that well run marketing campaigns lead to better sales and conversion. They can also be instrumental in transforming the perception of a brand. Managing campaigns across multiple channels with multiple stakeholders is not a trivial task. A succesfful marketing campaign management requires planning, execution, tracking, analyzing and optimizing. Above all, it requires a product like Adobe Campaign Manager and a successful implementation partner like Autowoven. How Autowoven Enhances Adobe Campaign Management A leading auto-manufacturer was in the midst of a digital transformation initiative that involved revamping their customer messaging platform. Autowoven worked with the company to provide Adobe product guidance and technical architecture. Specifically, Autowoven integrated Adobe Campaign with their existing Hadoop data-lake system to extract customer profiles. Email and Text message templates were developed in AEM and an integration was developed with Adobe Campaign. Campaign workflows were developed for several promotional offers that integrated with their CRM and email delivery systems..

  • Adobe Certified Partner: Autowoven collaborates with Adobe to deliver award-winning digital experiences.

  • Multi-Channel Management: Adobe Campaign Manager facilitates customer communications across various channels, including web, email, SMS, and print.

  • Importance of Campaign Management: Effective marketing campaigns enhance sales, conversions, and brand perception, requiring careful planning and execution.

  • Single Platform: Adobe Campaign Manager offers a unified platform to manage multiple campaigns simultaneously.

  • Message Delivery Flexibility: Users can send messages via email, web, mobile, social, and print channels.

  • Data Connectivity: The platform allows connections to multiple data sources for effective customer targeting.

  • User Profile Management: Adobe Campaign Manager supports detailed user profile management for personalized marketing.

  • Granular Segmentation: Users can employ advanced segmentation and targeting features to refine their marketing efforts.

  • Visual Workflow Management: The platform includes visual tools to manage business process workflows.

  • Two Versions: Adobe Campaign Manager is available in two versions: Classic (ACC) and Standard (ACS), each with distinct features.

  • Deployment Models: ACC can be deployed on-premise or in a hybrid model, while ACS is a cloud-based solution.

  • Flexibility and Accessibility: ACC offers more access to the campaign database schema, while ACS provides browser-based access.

  • Integration Capabilities: ACC supports inbound and outbound APIs for integration, whereas ACS supports only inbound APIs.

  • Learning Curve: ACC has a steeper learning curve compared to the easier-to-use ACS.

  • Future Developments: New features for ACC are limited, while Adobe focuses on enhancing cloud capabilities in ACS.


  • Success Story: Autowoven integrated Adobe Campaign with a leading auto-manufacturer's existing systems, enhancing customer messaging.

  • Single Customer View: Integrating Adobe Experience Cloud profiles with Adobe Campaign Manager helps achieve a holistic customer view.

  • End-to-End Expertise: Autowoven emphasizes the importance of developing integrations between ACC/ACS and other customer-centric applications.

  • Productivity Tools: Autowoven offers tools like the Single Customer View, AEM Campaign Integration Pack, and ADA compliance tools to enhance campaign management.

  • FAQs for Clarity: The content addresses common questions regarding the differences between ACC and ACS, delivery editors, spam control, and A/B testing.

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Unifying Data Sources for Effective Campaign Management

Autowoven's commitment to customer success is evident in its personalized support model. Clients benefit from dedicated account managers who understand their specific business needs and marketing objectives. This tailored support ensures that clients can navigate challenges and leverage the full capabilities of Adobe Campaign Manager effectively. Whether it's troubleshooting technical issues or providing strategic recommendations, Autowoven's team is always available to assist clients at every stage of their marketing journey.

Database Access: ACC provides access to the campaign database schema, which allows for greater flexibility in managing data. ACS restricts underlying database access, which can limit some advanced data manipulation capabilities.

Additionally, Autowoven places significant emphasis on ensuring compliance with industry regulations. As consumer privacy becomes a paramount concern, businesses must navigate the complexities of data protection laws. This system brought a Single Customer View(SCV), by integrating Adobe Experience Cloud profiles with Adobe Campaign Manager, Audience Manager, Adobe Target, Analytics and AEM. Data and marketing operations that were previously in silos were consolidated into a wholistic enterprise system that improved marketing efficiencies and therefore company's bottom line. How Autowoven Enhances Adobe Campaign Management It is a known fact that well run marketing campaigns lead to better sales and conversion. They can also be instrumental in transforming the perception of a brand. Managing campaigns across multiple channels with multiple stakeholders is not a trivial task. A succesfful marketing campaign management requires planning, execution, tracking, analyzing and optimizing. Above all, it requires a product like Adobe Campaign Manager and a successful implementation partner like Autowoven.. Autowoven helps clients implement compliant practices within Adobe Campaign Manager, ensuring that customer data is managed ethically and responsibly. By prioritizing compliance, businesses not only protect themselves from legal repercussions but also build trust with their customers.

Adobe Campaign Manager: Transforming Customer Communications

Adobe Campaign Manager: Transforming Customer Communications

Autowoven also provides training and support to ensure that marketing teams are well-equipped to use Adobe Campaign Manager effectively. This includes comprehensive training sessions on the platform's features, best practices for campaign execution, and guidance on how to analyze campaign performance. Adobe Campaign Classic has roots in Neolane, a company that Adobe purchased in 2013. It's a client-server application that provides a lot of features but the learning curve to configure and program is steeper. On the other hand, ACS is browser based and is a lot simpler to configure. But with simplicity also comes a lack of some advanced features and integrations. Autowoven typically recommends ACC for customers with a technical staff that can handle applications installed on-premise and ACS to customers who are comfortable with applications hosted externally in the Cloud. Talk to us to find out what would be best for you. Adobe Campaign Manager Classic & Standard Implementation This system brought a Single Customer View(SCV), by integrating Adobe Experience Cloud profiles with Adobe Campaign Manager, Audience Manager, Adobe Target, Analytics and AEM. Data and marketing operations that were previously in silos were consolidated into a wholistic enterprise system that improved marketing efficiencies and therefore company's bottom line.. By empowering clients with the knowledge and skills needed to utilize the platform fully, Autowoven helps them achieve their marketing goals more efficiently.

In summary, the decision between Adobe Campaign Classic and Standard depends on a business's technical capabilities and deployment preferences. ACC offers extensive features and flexibility, ideal for companies with technical staff familiar with on-premise applications. Conversely, ACS provides a more straightforward, cloud-based approach suitable for those preferring external hosting solutions.

Collaboration is another essential aspect that Autowoven promotes within organizations. By fostering cross-departmental collaboration between marketing, sales, customer service, and IT teams, businesses can ensure that their marketing strategies align with overall organizational goals. This collaborative effort not only enhances the effectiveness of campaigns but also builds a stronger understanding of customer needs across all touchpoints.

What is the significance of data integration in Adobe Campaign Manager?

User Profile Management: It supports the management of detailed user profiles, facilitating personalized communication.

Additionally, Autowoven invests in research and development to keep its solutions at the forefront of digital marketing trends. By continuously exploring new technologies and methodologies, Autowoven ensures that its clients benefit from the latest advancements in marketing technology. This forward-thinking approach positions clients to adapt to changes in the market, maintaining their competitive edge.

The importance of agility in marketing cannot be overstated. In a rapidly changing digital landscape, Autowoven encourages clients to remain flexible in their strategies. This flexibility allows for the incorporation of new trends and technologies, ensuring that businesses can pivot quickly in response to market shifts or emerging customer needs. By fostering an agile marketing culture, organizations can maintain their competitive edge and continue to deliver value to their customers.

What is the significance of data integration in Adobe Campaign Manager?
How can Adobe Campaign Manager improve email marketing ROI?
How can Adobe Campaign Manager improve email marketing ROI?

Furthermore, Autowoven understands the significance of cross-channel marketing in today's multi-device world. By orchestrating campaigns across email, social media, web, and SMS, businesses can create cohesive experiences that drive engagement and conversion. Autowoven collaborates with clients to design customer journeys that seamlessly transition between channels, ensuring that customers receive timely and relevant messaging regardless of how they interact with the brand.

Moreover, Autowoven encourages clients to think beyond traditional marketing metrics. While tracking open rates and click-through rates is essential, it is equally important to measure the impact of campaigns on customer lifetime value (CLV) and overall brand perception. By adopting a holistic approach to performance measurement, organizations can assess the true effectiveness of their marketing strategies and make adjustments that drive long-term success.

Deployment: ACC can be deployed on-premise with a hybrid option, allowing businesses to maintain control over their infrastructure. In contrast, ACS is entirely cloud-based, offering flexibility and scalability without the need for extensive IT resources.

The Benefits of Using Adobe Campaign Manager for Multi-Channel Marketing

Another key factor in successful campaign management is the ability to analyze and interpret data. Autowoven provides clients with tools to track campaign performance through Adobe Analytics and other integrated platforms. This analysis enables marketers to gain insights into customer behavior, preferences, and engagement levels. By leveraging these insights, businesses can make informed decisions about future campaigns, adjusting their strategies based on what is working and what needs improvement.

By implementing best practices for A/B testing within Adobe Campaign Manager, clients can further optimize their campaigns. Testing different elements, such as subject lines, email designs, and call-to-action buttons, allows marketers to identify what resonates best with their audience. This iterative process of testing and optimization ensures that marketing efforts are continually refined for maximum impact.

Training and support are also fundamental aspects of Autowoven's partnership approach. Understanding that technology can be daunting, Autowoven provides comprehensive training sessions for clients, ensuring that their teams feel confident in using Adobe Campaign Manager. This commitment to education extends beyond initial implementation; ongoing workshops and refreshers keep teams up to date with the latest features and best practices.

The Benefits of Using Adobe Campaign Manager for Multi-Channel Marketing

Frequently Asked Questions


Yes, Autowoven provides services for migrating content to and from Drupal and modernizing legacy systems to meet current web standards.


Businesses can benefit from Autowoven’s expertise, vendor-neutral consulting, and a customer-friendly approach that ensures tailored solutions for digital marketing challenges.


Autowoven specializes in Adobe Experience Cloud products, OpenText software, Drupal content management, and full-stack application development technologies like ReactJS and AngularJS.